Biography & Scholarship
Operations scholar and systems architect focused on scaling trustworthy, high-impact service systems in healthcare, public infrastructure, AI governance, and growth enterprises.
I am a tenured Associate Professor of Operations and Supply Chain Management in the College of Business and Economics at the University of Idaho. My scholarship develops and applies operations, systems-integration, and implementation frameworks to improve complex service systems that operate under uncertainty, resource constraints, and public accountability.
My work sits at the convergence of operations management, healthcare systems, public-sector transformation, AI governance, implementation science, and innovation-based economic development. A central theme of my research is translating analytical and operational models into real-world system improvement across networks of agencies, providers, communities, and stakeholders.
I have led and contributed to major statewide and cross-sector initiatives in healthcare transformation, behavioral health crisis response, telehealth-enabled knowledge networks, and public infrastructure evaluation. These include the evaluation of Idaho’s State Healthcare Innovation Plan, the founding and early development of ECHO Idaho, and ongoing evaluation and advisory work related to Oregon’s behavioral health crisis system and the implementation of 988.
My recent work also examines operational trust and governance of artificial intelligence in healthcare and other high-stakes service environments. I study AI adoption as a systems-design challenge involving data quality, workflow integrity, accountability, organizational readiness, and human judgment.
Another emerging area of my work focuses on growth enterprises, technology commercialization, and regional innovation ecosystems. I am interested in how universities, public agencies, industry partners, investors, and communities can move promising technologies from research and invention into adoption, scale, and measurable social and economic impact.
Across these areas, my goal is to help organizations and public systems move from isolated interventions to sustainable, high-impact transformation.