Abstract
No one really likes to handle customer complaints, yet ignoring them might prove hazardous to your bottom line. Indeed, they can be a gold mine of information that, used shrewdly, improves your business s performance. Learn the best practices of handling customer complaints as a food manufacturer in this four-page bulletin, particularly the basics of complaint management: setting up an effective communication stream to process collected data, finalizing trend reviews and converting the results into effective training and company outreach.