Abstract
University of Idaho Extension 4-H professionals have learned to work with volunteers in new ways to expand capacity and continue to build the quality of the 4-H program in Idaho. This article identifies how defining new position descriptions for volunteer facilitation coaches addressed two program needs, expanded capacity, and provided a higher quality experience for new 4-H families. If Extension staff invest time in selecting, training, and mentoring volunteer facilitation coaches, other volunteers are better able to fulfill important roles related to meeting specific needs of the 4-H program.